投诉

2009年1月21日星期三

From: Me
To: dxxxxxaxxxxx@cxxb.com
Sent: Monday, November 10, 2008 12:10 PM
Subject: Complaining of No Rebate At Bank's Credit Card Merchant

Last weekend, I had a trip to Langkawi and lunch at
Pxxxmayo(suppose to have 15% off of total bill) at Pantai Cenang, Mukim Kedawang, Langkawi on 08/11/08.
I was supposed to get the rebate. But, the shop giving me many reasons of the rebate only valid for CxxB card and they not even know the card I hold.
I felt bad on that service and as I was being "cheated".
My card number is xxxx xxxx xxxx xxxx (Master Card).
Now I really doubt the creditability of the card and the member's privileges also. Please follow up and do respond to me.

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From: Me
To: dxxxxxaxxxxx@cxxb.com
Sent: Wednesday, November 12, 2008 01:05 PM
Subject: Follow-up: Complaining of No Rebate At Bank's Credit Card Merchant

Hi,
Is there any feedback from your bank regarding my complain?
Please take a serious attention on that.

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From: dxxxxxaxxxxx@cxxb.com
To: Me
Sent: Friday, November 14, 2008 3:19 PM
Subject: Re: Follow-up: Complaining of No Rebate At Bank's Credit Card Merchant

Dear Mr.,
Thank you for your email.
We are currently proceeding the refund process with the merchant and will credit the amount to you accordingly.
Thank you

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From: Me
To: dxxxxxaxxxxx@cxxb.com
Sent: Monday, December 22, 2008 10:13 AM
Subject: Re: Follow-up: Complaining of No Rebate from Some Direct Access Merchants

As I received the monthly statement on 20th Dec 2008. I could not see any record about the refund. It is more than a month already. It's that so complicated on the process? This so called "customer service" is really inconvenience and for sure I won't spend a cent at the restaurant again.

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From: Me
To: dxxxxxaxxxxx@cxxb.com
Sent: Monday, December 29, 2008 01:12 PM
Subject: Follow-up: Complaining of No Rebate At Bank's Credit Card Merchant

Hi,
I want some feed backs of my complain. Please respond to my question and dissatisfaction ASAP.

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From: dxxxxxaxxxxx@cxxb.com
To: Me
Sent: Tuesday, December 30, 2008 3:31 PM
Subject: Re: Follow-up: Complaining of No Rebate At Bank's Credit Card Merchant

Dear Mr.,
Your complain is currently being investigated by the department in charge. They are in the midst of liaising with merchant on this matter & we will revert to you soonest on their reply.
Thank you for your patience & kind understanding. Any delay caused is much regretted.

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From: Me
To: dxxxxxaxxxxx@cxxb.com
Sent: Tuesday, January 20, 2008 12:14 PM
Subject Re: Follow-up: Complaining of No Rebate At Bank's Credit Card Merchant

I got this month's credit card statement. Once again I have been disappointed.This is beacause there is nothing or no sign to show your "related" department giving any result on the complain (2 months ago). Yet, I wonder it has been ignored and maybe my complain is such a tiny matter and not qualify to be considered.
Finally, no need to thank for the "patience & kind understanding" because I already don't have.

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From: dxxxxxaxxxxx@cxxb.com
To: Me
Sent: Tuesday, January 20, 2009 5:10 PM
Subject: Re: Follow-up: Complaining of No Rebate At Bank's Credit Card Merchant

Dear Mr.,
Thank you for your email.
We apologize for the delay as we are waiting for the merchant to revert.
Thank you.
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他们总喜欢“耍太极”，真无赖，让人无奈！